Faq Sections
Gel Blaster First-Time Use Guide
1. Gel Ball Preparation
Soaking Time: Soak gel balls for at least 6 hours to ensure proper expansion.
Ideal Size:
Standard: 7.15mm–7.3mm (compatible with most gel blasters).
Too small? May cause short range or feeding issues.
Water Quality:
Impure water can hinder expansion.
If gel balls are undersized, use purified water for better results.
2. Loading Gel Balls
Drain water before loading to prevent jamming.
Use the correct loading port (gel blasters have a dedicated magazine port, unlike real firearms).
3. Battery Safety & Usage
Proper Connection:
Align USB cable pins correctly—misinsertion may damage the battery.
Charging & Storage:
Fully charge before use.
Remove the battery when not in use to prolong blaster lifespan.
IMPORTANT!!!
✅ Always wear protective goggles.
✅ Use only high-quality gel balls.
✅ Avoid aiming at faces or unprotected skin.
✅ Follow local laws and regulations.
You can find a variety of performance-enhancing and cosmetic accessories in our store’s upgrade collection:
🔗 Bibifire Accessories – Upgrade Your Blaster
Key Upgrades for Better Performance:
Electric Auto-Hopper & Loading System → Improves range and accuracy (ideal for adult-grade blasters).
High-Power Batteries → Increases rate of fire (ROF) and impact force.
Tactical Attachments → Includes metal sights, ergonomic grips, and other functional mods.
💡 Want more speed, precision, or realism? Browse our upgrades to customize your blaster!
Please note all our gel blasters undergo quality testing before shipment. If you experience operational issues, they may be caused by improper usage. We recommend following these troubleshooting steps:
Gel Ball Preparation
• Ensure gel balls measure 7.1mm or larger (smaller sizes may cause jamming)
• Soaking requirements:
Standard gel balls: Soak over 6 hours
Glow-in-the-dark variants: Soak over 12 hours
• Note: Balls must fully expand for proper operation
Proper Loading Technique
• Incorrect loading is a common cause of malfunction
• Refer to included loading diagram for guidance
• Maintenance tip: Always keep magazine fully loaded during testing
Magazine Function Check
• Rack the bolt while listening for operational sounds
• If no sound is heard:
Magazine may be malfunctioning
Spring contact may be poor
• Recommended solution:Gently adjust contact spring (apply minimal force)
Test repeatedly after each adjustment
• If issue persists:Check for damaged spring wiring
Provide photos of:
• Spring mechanism (with sample)
• Any visible wiring issues
Visual References Included:
✓ Correct gel ball loading technique
✓ Proper spring contact positioning
For Further Assistance:
If these steps don't resolve your issue, please reply with:
• Detailed description of the problem
• Clear photos of affected components
• Your order/reference number
Due to strict customs regulations regarding package dimensions and weight for toy guns, we must partially disassemble oversized or overweight gel blasters before shipping.
⚠ Note for Recipients:
• Some blasters may arrive with detached stocks or other components.
• If you need assistance with reassembly, please refer to our step-by-step video tutorial:
🔗 [How to Reattach Your Gel Blaster Stock]
For further help:
Keep all original packaging materials
Check for included assembly tools (if applicable)
Contact our support team with your order number if parts are missing
We apologize for any inconvenience and appreciate your understanding!
🎯 Premium Hardened Gel Balls - Ultimate Performance Upgrade
💎 Why Choose Hardened Gel Balls?
⚖️ Cost Comparison
Production cost: 10× higher than regular gel balls
Result: Pricier but unmatched performance
🏋️ Physical Properties
Feature | Regular Gel Balls | Hardened Gel Balls |
---|---|---|
Crush Resistance | Easily by hand | Impossible by hand |
Weight | Standard | Heavier |
Pressure Test | Fragile | Withstands 6kg+ |
🎯 Performance Advantages
✔ Stable trajectory for precision shots
✔ Extended range (+20% vs. regular)
✔ Consistent accuracy even in wind
🚀 Quick-Loading Bottle (600ml) - FREE BONUS!
⚡ Key Features:
Fast-load design: Refill mags in seconds
Telescopic body: Expands/collapses for portability
Holds ~8 mag loads (15000 grains)
Eco-friendly material: Durable & reusable
🌊 Gel Ball Soaking Guide
1️⃣ Container
Use wide pots to prevent crowding
2️⃣ Water Quality
Pure water (TDS=0 ideal) ← Use a TDS pen to test
Hot water speeds up soaking
3️⃣ Soaking Time
Standard: 6+ hours
Glow-in-dark: 8-10 hours
4️⃣ Troubleshooting
Small balls? Try:
Switching to purified water
Adding warm water
5️⃣ Storage Pro Tip
Store in full bottles to maintain size for months
📦 Package Includes
2× Hardened Gel Ball packs (15,000 grains total)
1× 600ml Quick-Load Bottle ($$$ value FREE)
🛡️ Our Guarantee
✓ Free global shipping (no hidden fees)
✓ Shopify secure checkout
✓ 30-day money-back promise
✓ Real-time tracking
✓ SSL encrypted payments
⚠️ Limited Stock - Upgrade Your Game Today!
👉 GET HARDENED GEL BALLS KIT NOW
Order Changes
You may modify your order within 24 hours after placement (before tracking number is issued).
Once a tracking number is assigned, the package has been dispatched and cannot be altered.
To request changes, contact: support@bibifire.xyz.
30-Day Return Policy
✅ Eligibility Requirements:
Items must be unused, undamaged, and in original packaging with tags attached.
Proof of purchase (order receipt/invoice) is required.
🚫 Non-Returnable:
Items showing signs of wear, use, or missing tags/packaging.
Unauthorized returns (without prior approval).
How to Return
Contact Us First: Email support@bibifire.xyz to initiate a return.
Approval: If accepted, we’ll provide:
Return address
Step-by-step shipping instructions
Ship Back: Use the approved method to avoid processing delays.
📦 Important: Returns sent without prior approval will not be accepted.
Need Help?
For faster resolution, include in your email:
Order number
Product details
Reason for return/modification
We value your satisfaction! 😊
When will my order ship?
Processing Time: 2 business days for order preparation
Shipping Time:
Regular items: 1-2 weeks
Gel blasters: 2-3 weeks
Tracking Info: Sent via email to your registered account
Shipping Costs: Free for most destinations (some regions may incur fees due to logistics restrictions)
How to Track My Order?
Use the tracking number from your shipping confirmation email at:
🔗 17Track Global Tracking
Available Shipping Countries & Delivery Estimates
Country | Estimated Delivery (Business Days) |
---|---|
USA (US) | 14–22 days |
Australia (AU) | 14–25 days |
Canada (CA) 🇨🇦 Priority | 10–18 days |
UK (GB) 🇬🇧 Priority | 10–18 days |
EU Countries (DE, FR, IT, ES, NL, etc.) | 14–25 days |
Other European (CH, NO, HR, etc.) | 14–25 days |
Important Notes:
Priority Logistics: Faster delivery to Canada/UK (10–18 days).
Potential Delays: Possible during holidays/promotions or extreme weather.
Unlisted Regions: Currently unavailable for shipping.
For urgent inquiries, contact support with your order number.
Standard Shipping Journey
Warehouse → Distribution Center
Barcode Scanning at DC
Export Customs Clearance (China)
Airport Awaiting Flight
International Air Transit
Import Customs Clearance (Your Country)
Last-Mile Delivery (e.g., USPS for USA)
⏳ Total Duration: 10–20 business days
USPS Logistics for USA Orders
Your shipment will utilize our upgraded logistics network from China. Due to system integration with our new carrier partner, real-time tracking updates will be temporarily unavailable during initial transit.
Key Delivery Phases:
🔹 Phase 1 – International Transit
Tracking activates within 12 business days after label creation.
Status updates only after USPS receives the package at LAX (Los Angeles Gateway).
🔹 Phase 2 – Final Delivery
USPS completes delivery within 3–5 business days post-customs clearance.
Proactive Monitoring by Our Team:
✓ Daily system synchronization checks
✓ Priority investigation if no update by Day 14
✓ Instant email notification upon USPS scan confirmation
Why This Upgrade Matters
While initial tracking visibility is reduced, this upgrade delivers:
• 17% faster China→USA transit times
• Higher customs clearance efficiency
• Lower parcel inspection rates
For urgent assistance:
📧 Customer support: Contact Us
📝 Include: Order #